This Jetstar Hostess Showed What Service Really Means

21st Apr 2016

It's often easy to be angry at the service you've been provided by airlines. Maybe your plane gets delayed or even canceled. Or your baggage gets lost. Or there's a mix up and you're sent to Economy Class instead of Business Class, for which you paid for. But amidst all these, we often forget when the crew goes above and beyond to assist us the passengers.

Halley Jefferys, a mother of two boys ? a three-year-old and a baby ? certainly did not forget to thank one Jetstar hostess for going well beyond what's in the description of her workplace. A Facebook post written by Ms Jefferys about her positive experience with the hostess went viral and attracted over 62,000 likes and 2300 comments.

Here's what Ms Jefferys, who flew from Melbourne to Newcastle on Sunday, wrote on her Facebook:

"During the flight, one of the air hostesses Jessica was extremely helpful, coming and checking on myself and my kids and offering if there was anything I needed."

That's not the end of this story, as the hostess continued to help Haley, even after she got off the plane.

Haley's post continues:

"Once we landed in Sydney I waited on the plane until everyone had gotten off, as the kids had fallen asleep. Jessica approached me and asked where I lived. I told her the Central Coast."

As Jetstar's busses were delayed, Haley was understandably worried about getting home and managing both her children and the luggage she was carrying with her. Once again, Jessica, the hostess, came to her aid and helped Haley and her children catch a train home.

"She wasn't catching the train home herself, but she took some of my luggage and caught the train from the airport with me and the kids. She founds us a seat on the train and placed the luggage with us, before disembarking the train herself to find her way to her own family. She had no obligation to help us, but went above and beyond and I really feel that she needs to be recognised for this."

Well done, Jessica!

It's often easy to be angry at the service you've been provided by airlines. Maybe your plane gets delayed or even canceled. Or your baggage gets lost. Or there's a mix up and you're sent to Economy Class instead of Business Class, for which you paid for. But amidst all these, we often forget when the crew goes above and beyond to assist us the passengers.

Halley Jefferys, a mother of two boys ? a three-year-old and a baby ? certainly did not forget to thank one Jetstar hostess for going well beyond what's in the description of her workplace. A Facebook post written by Ms Jefferys about her positive experience with the hostess went viral and attracted over 62,000 likes and 2300 comments.

Here's what Ms Jefferys, who flew from Melbourne to Newcastle on Sunday, wrote on her Facebook:

"During the flight, one of the air hostesses Jessica was extremely helpful, coming and checking on myself and my kids and offering if there was anything I needed."

That's not the end of this story, as the hostess continued to help Haley, even after she got off the plane.

Haley's post continues:

"Once we landed in Sydney I waited on the plane until everyone had gotten off, as the kids had fallen asleep. Jessica approached me and asked where I lived. I told her the Central Coast."

As Jetstar's busses were delayed, Haley was understandably worried about getting home and managing both her children and the luggage she was carrying with her. Once again, Jessica, the hostess, came to her aid and helped Haley and her children catch a train home.

"She wasn't catching the train home herself, but she took some of my luggage and caught the train from the airport with me and the kids. She founds us a seat on the train and placed the luggage with us, before disembarking the train herself to find her way to her own family. She had no obligation to help us, but went above and beyond and I really feel that she needs to be recognised for this."

Well done, Jessica!