Apple Watch Doesn't Fit Into Qantas Scanners

29th Apr 2015

The release of Apple Watch last Friday was meant to be a joyous occasion for all. Unfortunately, it was not so for the Australian carrier Qantas and its customers.

Apparently, the wearable device cannot fit into most of the Qantas' fixed scanners at airports. This prevents travelers to present their digital boarding passes in QR forms.

Taufiq Zainal from Perth asked Qantas in a tweet:

"Hey @Qantas, how are we supposed to use your app on Apple Watch, when clearly there is no way your wrist will fit under the gate scanner?"

Qantas Doesn't Have a Fix Yet

The Australian airline agreed that there is a problem, but have not offered a solution yet.

In a short statement, Qantas said:

"Currently we're unable to scan boarding passes from the Apple Watch. Our team are aware of this and assessing."

Most Australian carriers don't own the scanners, but instead lease them from the airport.

There are three possible solutions to this problem it seems.

The first one is for travelers to continue using their iPhones when scanning QR codes, as these can fit into the scanners.

Another possible fix is introducing handheld scanners at airports. The problem with this solution is that implementing it could cost Qantas a lot of money.

Finally, Qantas could completely abandon the boarding pass functionality of its Apple app and focus on the features that are working without any hiccups.

In a short statement, a spokesperson for the Australian carrier said:

"We believe we have delivered a product that provides our customers with contextual information during all stages of their journey."

He also added that Qantas is seeking a way to change its airport infrastructure in order to:

"Improve the customer experience while also taking advantage of the latest technology."

Gabriel Santo, lead designer of the Qantas app said that designing it was a "scary process" due to the fact they were venturing into the unknown at the time.

He said:

"We initially locked in a concept but when trying it on the actual device, it didn't work as well as I thought it would. It proved that designing without testing on the actual device can compromise the user experience. Good enough just isn't acceptable. I wanted to bring the Apple Watch experience to a whole new level."