Qantas Glitch Offers Cheap Australia to LA Flights
3rd Jul 2015
Yesterday morning American website Hopper.com advertised Qantas flights from Australia to Los Angeles for only $AUS577. The same fares were advertised on skyscanner.com, which had them reduced to $AUS286 for a period of August to November this year and then January to March next one.
Naturally, this caused a flush of customers hurrying to get their hands on such an offer. However, the whole thing was a big mistake and was caused by a glitch in the carrier's booking system, Qantas revealed.
Mistake in the Booking System
The sale was removed the sale quickly once it was discovered. As a result, the 'lucky' ticket holders and those who got a bit too late to it were greeted with this message:
"Update: Qantas ended this sale at 11:30am, Sydney time, after more than 12 hours."
Explaining the whole thing, a spokesperson for Skyscanner said:
"Skyscanner displayed lower than average flights from Australia to Los Angeles as a result of a technical glitch from a partner. Skyscanner doesn't offer sale fares and the glitch has been rectified."
Qantas also responded by saying:
"There was a glitch that impacted third party USA-based online booking systems as we made some fare changes effective 1 July for travel originating in Australia. These mistake fares were incorrectly offered and have been removed from sale. The glitch was fixed at 11:30am AEST (yesterday) and we're currently following up affected bookings."
The carrier was also asked if it will honor already sold flights. It responded:
"We are contacting affected customers impacted by the glitch."
The carrier did not reveal if this means that customers will get their tickets, return of their money or if they will be directed to other flights between Australia and U.S.
Of course, customers did not take this lightly. One of them tweeted:
"All this talk today of super cheap @Qantas flights to the USA was that legit, or a load of s***?"