Qantas Unveils Refurbished Premium Contact Centre in Hobart

23rd Jun 2016

Australian flag carrier Qantas has today officially revealed its refurbished and redesigned premium contact centre at Hobart Airport in Tasmania.

The centre, which Qantas uses to manage bookings and enquiries from its premium Frequent Flyer program members, now has a new workstation with sound-proof panels, redesigned work pods, adjustable sit-stand desks, refurbished meeting rooms and floor-to-ceiling windows with a beautiful view of the surrounding landscape and Derwent River.

Vanessa Hudson, Qantas Executive Manager Customer and Commercial Relationships said at the official opening of the redesigned facility:

"This refurbishment is an investment in our people who are committed to delivering premium service to our top Qantas Frequent Flyer members. Tasmania is extremely important to our network. We've recently refreshed our Qantas Club at Hobart Airport and commenced additional flights from Hobart to Sydney and Melbourne providing an additional 2,420 seats to and from Hobart each week."

Will Hodgman, Premier of Tasmania said:

"Qantas has a long history of supporting not just Tasmanian tourism but local Tasmanian jobs. This facility alone provides employment for more than 300 people in Hobart making Qantas one of the biggest employers in the region."

Earlier this year, the carrier has upgraded its Qantas Club lounge and started a business-friendly flight schedule on Hobart-Melbourne and Hobart-Sydney route, with over 2,400 extra seats to and from Tasmania every week using Boeing 717 aircraft.

The Australian airline has also revealed that it will increase capacity on flights between Launceston and Melbourne during the summer months due to customer demand. Qantas will now fly Launceston-Melbourne with a Boeing 717 which has 110 seats, with 11 peak day return services.

In addition, Qantas has also added more services between Sydney and Hobart for 31st December, 2016 and 7th January, 2017, in time for the Sydney-Hobart Yacht Race.

Passengers on Melbourne-Hobart flights will also have the opportunity to fly on a bigger aircraft than they could so far, as Qantas has decided to operate this route with Boeing 737 on peak days. B737 has 168 seats.

Finally, Qantas will also bring back the service from Brisbane to Hobart for select days in December and January.