Virgin Australia Passengers to Benefit from Future Check in
23rd Dec 2015
Thanks to the partnership with SITA, Virgin Australia will be one of the first carriers to offer its passengers ?future check-in? technology developed by SITA on its domestic, regional and international flights.
The innovative check-in service was officially launched last month at the newest domestic terminal at Perth Airport.
SITA is already present at more than 1,000 airports globally with its airport systems and the demand is likely to grow.
With this, Virgin Australia can now offer its passengers the world?s first single hardware common-use hybrid desks that can easily and quickly switch between full=service traditional counters to self-service bag drop. Furthermore, the solution also allows the Australian carrier to offer varying degrees of self-service based on the passenger?s preferences.
SITA president for Asia Pacific Ilya Gutlin said:
?This is a very exciting time for both Virgin Australia and SITA. The airline?s new domestic terminal at Perth Airport has been designed to manage passengers quickly and with the level of service they want Working together with Virgin Australia has allowed us to combine our innovative ideas and deliver this ground-breaking technology.?
The partnership with SITA will certainly help Virgin Australia maintain and even improve upon the passenger service for which it is widely known. In addition, this will also see the customers get through both the check-in and baggage drop much faster than they were able to so far.
The International Air Transport Association (IATA) has already included hybrid desks into its new specifications, supporting both self-service bag drop and agent desk operations using one set of hardware.
Soon, this will be the standard for airports all over the world, not just in Australia.
Thanks to the alliance with SITA, Virgin Australia has already managed to boost customer experience in its Perth terminal and it?s likely that we will see the partnership expand to its other hubs.